Mochi Spark
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LEGAL · MOCHI LABS LIMITED

Privacy Policy

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you download, access, or use our mobile applications, websites, and related services (collectively, the "Services").

We respect your privacy and are committed to handling your information responsibly and transparently. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

EFFECTIVE DATE: 01/01/2026LAST UPDATED: 01/01/2026
CONTENTS 01 · Information we collect 02 · Collected automatically 03 · Third-party services 04 · Device permissions 05 · How we use information 06 · Advertising 07 · Analytics and crash reporting 08 · AI and automated processing 09 · Purchases and subscriptions 10 · How we share information 11 · Data retention 12 · Data security 13 · Storage and transfers 14 · Your privacy choices 15 · Privacy rights 16 · European privacy rights 17 · California privacy rights 18 · Children's privacy 19 · Third-party links 20 · Your content and privacy 21 · Deletion requests 22 · Changes to this policy 23 · Contact us 24 · Platform information 25 · Contact information
01 / INFORMATION WE COLLECT

Information we collect

The types of information we collect depend on how you use the Services and which features you choose to use.

1.1 Information You Provide

We may collect information that you voluntarily provide to us, including:

  • Information submitted when contacting customer support.
  • Feedback, comments, or other communications.
  • Information submitted through forms, surveys, or promotional activities.
  • Photos, videos, audio recordings, documents, or other files that you choose to upload or process through the Services.
  • Content submitted when using certain application features.
  • Information you voluntarily provide when requesting assistance.

We do not require you to provide personal information unless it is necessary to provide a particular feature or service.

02 / COLLECTED AUTOMATICALLY

Information collected automatically

When you use the Services, certain technical and usage information may be collected automatically. Depending on the Services and technologies used, this may include:

DEVICE
  • Device type and model.
  • Device manufacturer.
  • Operating system and version.
  • Screen resolution and device configuration.
  • Language and regional settings.
  • Time zone.
  • Mobile network information.
APPLICATION
  • Application version.
  • Installation information.
  • Session information.
  • Feature interactions.
  • App launch information.
  • Performance information.
  • Crash reports.
  • Diagnostic information.
NETWORK
  • IP address.
  • Internet connection type.
  • General network information.

We use this information primarily to operate, maintain, secure, and improve the Services.

03 / THIRD-PARTY SERVICES

Information from third-party services

Depending on the features implemented in the Services, we may receive limited information from third-party providers. These providers may include:

  • App Store and Google Play.
  • Advertising providers.
  • Analytics providers.
  • Crash reporting providers.
  • Payment and subscription platforms.
  • Cloud infrastructure providers.
  • AI or machine-learning service providers.

The information we receive depends on the particular third-party service and your interaction with it.

04 / DEVICE PERMISSIONS

Device permissions

Some features may require access to certain device permissions. We request permissions only when they are necessary to provide the corresponding functionality.

Camera

If required by the application, camera access may be used to:

  • Capture photos.
  • Capture videos.
  • Scan objects or documents.
  • Enable camera-based features.

Camera access is not used for unrelated purposes.

Photos and Media

If required, access to your photos or media library may allow you to:

  • Select photos or videos.
  • Import media into the application.
  • Edit or process selected content.
  • Save or export generated content.

We access media only as permitted by your device's permission system.

Microphone

If required by the application, microphone access may be used for:

  • Audio recording.
  • Voice-related features.
  • Speech recognition.
  • Other audio functionality.

Location

If the Services provide location-based functionality, we may request access to your device location. Location information may be used to provide features such as:

  • Maps.
  • Navigation.
  • Weather information.
  • Nearby services.
  • Location-based functionality.

You can enable or disable location permissions through your device settings.

Notifications

If enabled by you, the application may send notifications relating to:

  • Service updates.
  • Reminders.
  • Feature notifications.
  • Important account or service information.

You may disable notifications through your device settings.

05 / HOW WE USE INFORMATION

How we use information

We may use information for the following purposes:

PROVIDING THE SERVICES
  • Deliver requested features.
  • Process user requests.
  • Operate and maintain the application.
  • Save or process content when necessary to provide requested functionality.
IMPROVING THE SERVICES
  • Understand how features are used.
  • Improve usability and performance.
  • Develop new features.
  • Identify technical problems.
SECURITY AND FRAUD PREVENTION
  • Detect abuse.
  • Prevent unauthorized access.
  • Detect fraudulent activity.
  • Protect the security and integrity of the Services.
CUSTOMER SUPPORT
  • Respond to questions.
  • Investigate reported problems.
  • Provide technical assistance.

Advertising

Where applicable, information may be used by advertising partners to display, measure, and improve advertisements in accordance with their respective privacy policies.

Legal Compliance

We may process information when necessary to comply with applicable laws, regulations, legal proceedings, or lawful requests.

06 / ADVERTISING

Advertising

Some versions of our Services may contain advertisements provided by third-party advertising networks. Advertising partners may collect or receive information such as:

  • Advertising identifiers.
  • IP address.
  • Device information.
  • Approximate location.
  • Ad impressions.
  • Ad interactions.
  • Application and usage information.

This information may be used for purposes including:

  • Delivering advertisements.
  • Measuring advertising performance.
  • Limiting advertising frequency.
  • Detecting and preventing advertising fraud.
  • Providing personalized advertising where permitted.

Advertising practices may vary depending on your location, device, operating system, consent choices, and applicable law. Where required, we request appropriate consent before using information for personalized advertising or tracking.

07 / ANALYTICS AND CRASH REPORTING

Analytics and crash reporting

We may use analytics and crash-reporting technologies to understand application performance and improve the Services. Depending on the Services, providers may collect information such as:

  • Device information.
  • Application version.
  • Session information.
  • Feature usage.
  • Crash information.
  • Diagnostic information.
  • Performance information.

These services help us identify bugs, understand application usage, and improve stability.

08 / AI AND AUTOMATED PROCESSING

AI and automated processing

Certain Services may include artificial intelligence or automated processing features. If you choose to use such features, content that you submit may be transmitted to third-party technology providers for the purpose of processing your request and generating the requested result.

Depending on the feature, submitted content may include:

  • Text.
  • Images.
  • Audio.
  • Video.
  • Documents.
  • Other user-selected content.

We recommend that you do not submit sensitive personal information unless it is necessary for the requested feature.

AI-generated results may be inaccurate, incomplete, or inappropriate in certain circumstances. You should independently review AI-generated results before relying on them.

09 / PURCHASES AND SUBSCRIPTIONS

In-app purchases and subscriptions

Certain Services may offer paid features, one-time purchases, or subscriptions. Purchases are processed through the applicable platform, including:

  • Apple App Store.
  • Google Play.

We do not directly collect or store your complete payment card information through the application. The platform provider may process payment information in accordance with its own terms and privacy policies.

Subscription prices, billing periods, renewal terms, cancellation procedures, and refund policies are presented through the applicable platform. You can manage subscriptions through your Apple or Google account settings.

10 / HOW WE SHARE INFORMATION

How we share information

We do not sell your personal information.

We may disclose information to third parties in the following circumstances:

Service Providers

We may work with trusted service providers that help us operate the Services, including providers of:

  • Cloud hosting.
  • Data storage.
  • Analytics.
  • Crash reporting.
  • Advertising.
  • Customer support.
  • AI processing.
  • Security services.
  • Technical infrastructure.

These providers may access information only to the extent reasonably necessary to perform services on our behalf.

Legal Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable law.
  • Respond to valid legal requests.
  • Protect our rights or property.
  • Protect the safety of users or others.
  • Investigate fraud, abuse, or security incidents.

Business Transactions

If we are involved in a merger, acquisition, restructuring, financing, bankruptcy, or sale of assets, information may be transferred as part of the relevant business transaction, subject to applicable law.

11 / DATA RETENTION

Data retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may depend on:

  • The type of information.
  • The purpose for which it was collected.
  • Whether the information is necessary to provide the Services.
  • Legal and regulatory requirements.
  • Dispute resolution and enforcement needs.

When information is no longer required, we may delete it, anonymize it, or securely dispose of it.

12 / DATA SECURITY

Data security

We use reasonable technical, administrative, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

13 / STORAGE AND TRANSFERS

Data storage and international transfers

Depending on the technologies used to operate the Services, information may be processed or stored in countries other than your country of residence.

Where required by applicable law, we take appropriate measures designed to provide an adequate level of protection for information transferred internationally.

14 / YOUR PRIVACY CHOICES

Your privacy choices

Depending on your device, location, and applicable law, you may have control over certain information practices. You may be able to:

  • Deny or revoke device permissions.
  • Disable notifications.
  • Reset or limit advertising identifiers.
  • Manage tracking permissions on supported platforms.
  • Control certain advertising preferences.
  • Delete information stored locally by the application.

Disabling certain permissions may prevent some features from functioning correctly.

15 / PRIVACY RIGHTS

Privacy rights

Depending on applicable law and your location, you may have rights regarding your personal information, including:

  • The right to access information we hold about you.
  • The right to request correction of inaccurate information.
  • The right to request deletion of personal information.
  • The right to restrict certain processing.
  • The right to object to certain processing.
  • The right to withdraw consent where processing is based on consent.
  • The right to request data portability where applicable.

To exercise applicable privacy rights, please contact us using the contact information provided below. We may need to verify your identity before completing certain requests.

16 / EUROPEAN PRIVACY RIGHTS

European privacy rights

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar data protection laws, you may have additional rights under applicable legislation.

Depending on the circumstances, we may process personal information based on:

  • Your consent.
  • Performance of a contract.
  • Compliance with a legal obligation.
  • Our legitimate interests.
  • Other lawful bases permitted by applicable law.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

You may also have the right to lodge a complaint with your local data protection authority.

17 / CALIFORNIA PRIVACY RIGHTS

California privacy rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws. Depending on the circumstances, these rights may include:

  • The right to know about personal information collected.
  • The right to request deletion.
  • The right to request correction.
  • The right to opt out of certain forms of data sharing or processing.
  • The right not to receive discriminatory treatment for exercising applicable privacy rights.

We do not sell personal information as defined under applicable law.

18 / CHILDREN'S PRIVACY

Children's privacy

Our Services are not directed to children under 13 years of age unless specifically stated otherwise for a particular application.

We do not knowingly collect personal information from children under 13 without appropriate authorization where required by law.

If you believe that a child has provided personal information to us, please contact us. If we determine that we have collected such information without the required authorization, we will take reasonable steps to delete it.

19 / THIRD-PARTY LINKS

Third-party services and links

The Services may contain integrations, advertisements, or links to third-party services. Third-party services operate independently from us and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, content, or policies of third-party services. We encourage you to review the privacy policies of any third-party services you choose to use.

20 / YOUR CONTENT AND PRIVACY

Your content and privacy

You are responsible for the information and content that you choose to submit through the Services. Before uploading or processing content, you should ensure that:

  • You have the necessary rights to use the content.
  • You have permission to process information relating to other individuals.
  • Your content does not violate applicable laws or third-party rights.

We recommend that you avoid submitting unnecessary sensitive personal information.

21 / DELETION REQUESTS

Deletion requests

If you would like to request deletion of personal information that we maintain, please contact us using the email address below. Please include sufficient information for us to understand and process your request.

Certain information may need to be retained where required by law or where necessary for legitimate business purposes, such as fraud prevention, security, dispute resolution, or compliance with legal obligations.

22 / CHANGES TO THIS POLICY

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our Services.
  • Technologies we use.
  • Applicable laws.
  • Data processing practices.

When we make material changes, we may update the "Last Updated" date and provide additional notice where required by law. We encourage you to review this Privacy Policy periodically.

23 / CONTACT US

Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us. We will make reasonable efforts to respond to privacy-related requests within the period required by applicable law.

24 / PLATFORM INFORMATION

Additional platform information

Our Services may be distributed through third-party application platforms, including the Apple App Store and Google Play. Your use of those platforms is also subject to the respective platform's terms, policies, and privacy practices.

This Privacy Policy applies to our processing of information in connection with the Services and does not replace the privacy policies of Apple, Google, or other third-party providers.

25 / CONTACT INFORMATION

Contact information

STORE / DEVELOPER NAME Mochi Labs Limited
PRIVACY CONTACT EMAIL product@mochispark.com
EFFECTIVE DATE 01/01/2026
LAST UPDATED 01/01/2026
Mochi Spark Mochi Labs Limited © 2026 · Central, Hong Kong
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